OUR DOG TESTED PROMISE

All of our products are rigorously field tested and we proudly guarantee against defects in materials and craftsmanship.
We want our equipment to work for you. Please contact us if you have a problem or a question.

IF THE PRODUCT DOESN'T FIT Or YOU'RE NOT HAPPY WITH THE PRODUCT

* You can return an item purchased from us within 30 days of purchase and we'll replace it or give you a refund.

IF THE PRODUCT Has A Defect

** You can return a defective item to us whether you purchased it from us or from one of our Authorized Dealers.

To expedite the return of your item, we request that you first email us a digital picture of the item showing the defect.
In the email, please include the information requested in the Defect Return Form
Click this link to use our pre-formatted email: sales@whitepineoutfitters.com.

After we take a look at your picture and confirm the item has a defect, we’ll issue a Return Approval.
Then you can return the item to us with a copy of the Return Approval and we’ll issue a refund.

* You can try our products on your dog for fitting. Once the dog and the items go for a walk, or are left on the dog for any time period beyond trying it on for fitting, the item is considered used and can not be returned.

** Our SoftWeb™ is snag resistant but not snag proof. Sharp puppy teeth and nails will snag our soft webbing. Like any other collar or lead, our SoftWeb™ can be chewed. Snagged or chewed items cannot be returned.